DETERMINANTS OF THE IMPLEMENTATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES IN CLUSTERS OF ENTERPRISES

Zora Arsovski

Faculty of Economics, University of Kragujevac, Kragujevac, Serbia

The implementation of Information and Communication Technologies (ICT) in enterprises organized as part of a cluster has its own specifications according to the level and type of relations between enterprises in the cluster. The purpose of this paper is to define determinants for the quality of the ICT implementation in clusters, the research goal being to define and validate the quality models of the implementation of ICT in clusters. Based on the theoretical research of clusters, the quality model for the ICT implementation has been developed and tested to the influences of the determinants of the implementation of ICT, which refer to the level of investments in ICT, quality management, the quality of processes and the level of the implementation of the ICT strategy at the level of the quality of the ICT implementation, with the confirmation of the significance of the stated hypothesis. The results of the research indicate the fact that the level of the quality of the ICT implementation could be predicted with a high accuracy, as well as the influence of the performances of enterprises and the cluster as a whole.

Keywords: Information and Communication Technologies, the cluster of enterprises, determinants, quality

JEL Classification: M15, L15, P13, R19